AFTER-SALES SERVICE

The acceptance work of the machine tool is divided into pre-acceptance and final acceptance.
 Machine tool pre-acceptance refers to the acceptance of the appearance, performance, geometric accuracy, coordinate accuracy, working accuracy (cutting specimens) and other aspects of the machine tool in the manufacturer.
 The final acceptance of the machine tool refers to the final acceptance work after the installation and commissioning of the machine tool buyer on site. The final acceptance criteria shall be accepted according to the geometric accuracy and coordinate accuracy in the "Technical Agreement" and ‘Test Report’

 Before the machine tool arrives at the destination of use, the buyer shall complete the first watering of the foundation (machine tool installation foundation)
 After the machine tool arrives at the destination, Buyer is responsible for lifting, unloading and storing the product (to avoid loss and rain erosion, etc.).

 Training in Manufacturer workshops (for free)
 Training in buyers company (for charge,normally two or three days needed )

Before delivery: Special QC department check carefully ensure all is qualified with high quality Through see customer actual photos or video, using discussed group or email or video meeting or phone call give solutions immediately Dispatch engineer go to customer workshops onsite.

 inquiry@starfishmachine.com